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At The Stylish Boot, customer satisfaction is our priority. We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item should be in the same condition as when you received it, unworn and unused, with its original tags and packaging. You will also need your receipt or proof of purchase.
You may try on footwear indoors to check its fit, just as you would in a physical shop. However, excessive handling or wear may result in a deduction from your refund to reflect any reduction in the item's value.
To start a return, please contact us at contact@the-stylish-boot.co.uk.
Returns should be sent to the following address:
The Stylish Boot
10 Colne Orchard
Iver, SL0 9NA
United Kingdom
If your return request is accepted, we will provide you with return instructions and, where applicable, a return shipping label, including details of how and where to send your parcel.
Please contact us before sending any items back so we can assist you with the return process. This does not affect your statutory right to cancel an eligible order.
You can always contact us with any return-related questions at contact@the-stylish-boot.co.uk.
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged or if you have received the wrong item.
This will allow us to assess the issue and arrange an appropriate solution.
If you receive a faulty, damaged or incorrect product, we will provide a suitable remedy in accordance with your statutory rights under the Consumer Rights Act 2015.
Depending on the circumstances, this may include a repair, replacement or refund.
Certain products may be excluded from returns where permitted by applicable law, including personalised or custom-made items and certain sealed products that cannot be returned for hygiene reasons once unsealed.
Gift cards are generally non-refundable unless otherwise required by law.
Sale and discounted items remain eligible for statutory cancellation and return rights. The fact that an item was purchased at a reduced price does not remove your legal rights.
Please contact us if you have any questions or concerns about the eligibility of a particular item.
The quickest way to ensure you receive the item you want is to return your original purchase and, once your return has been accepted, place a separate order for the new item.
If you would like a different size, colour or style, please contact us at contact@the-stylish-boot.co.uk.
Our customer service team will be happy to assist you with the process.
All exchanges are subject to product availability.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible products online in the United Kingdom generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason.
To exercise this right, you must notify us of your decision to cancel within the 14-day cancellation period.
Once you have informed us of your decision, you have a further 14 days to return the goods.
You may inspect and try on your items as you would in a physical shop. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods.
This statutory right applies in addition to your rights regarding faulty, damaged or incorrectly described products.
For returns made because you have changed your mind, you may be responsible for the direct cost of returning the item, provided this was clearly communicated before purchase.
If your item is faulty, damaged, incorrectly described or not what you ordered, we will cover reasonable return shipping costs where required by law.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method.
For cancellations made under your statutory right to cancel, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.
Where applicable, your refund will also include the cost of the original standard delivery service. Additional charges for premium or express delivery are generally non-refundable.
Please remember that your bank or credit card provider may require additional time to process and display the refund in your account.
If more than 15 working days have passed since your refund was approved and you have not received it, please contact us at contact@the-stylish-boot.co.uk.
If you have any questions about our Refund Policy or require assistance with a return, please do not hesitate to contact our customer service team.
The Stylish Boot
Email: contact@the-stylish-boot.co.uk
Website: https://the-stylish-boot.co.uk/
Telephone: +44 7488 864069
Address:
10 Colne Orchard
Iver, SL0 9NA
United Kingdom
Thank you for shopping with The Stylish Boot. We appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience.
